Help and support
If something isn't working as expected, email us and we'll help.
Contact us
Email support@orarpix.com. To help us answer faster, include:
- The game's name and version (you'll find it in the game's settings or on Google Play).
- Your device and Android version, for example: Samsung A54, Android 14.
- What happened and what you were doing just before. A screenshot helps a lot.
We reply in English or Spanish, usually within a few business days.
Frequently asked questions
I lost my progress. Can I get it back?
Progress is stored only on your device, so it is lost if you uninstall the game, clear its data or change phones. The "Remove ads" purchase is restored with the same Google Play account; diamonds, boosters and packs are not.
I made a purchase and didn't receive it
Close the game and open it again with an internet connection. If the problem continues, email us with your Google Play order number (it starts with "GPA.") and we'll look into it. Refunds are requested through Google Play.
How do I remove ads?
Any in-game purchase removes ads between levels for as long as you keep the game's data. If you clear it or reinstall, only the "Remove ads" purchase brings this back. Rewarded ads remain available because you only watch them if you want the reward.
How do I change my choice about personalized ads?
In the game, go to Settings → Privacy. You can also delete your advertising ID in Android settings.
The game crashes or runs slowly
Update the game to the latest version, restart your device and free up some space. If it keeps failing, send us your device model.
How do I delete my data?
The steps are in the How to delete your data section of the privacy policy.